About the OmaVaana User Guide

This guide covers the usage of OmaVaana service for managing service vouchers for both the municipal and service provider users, as well as the basic concepts of service vouchers in general.

Table of contents

• For all users
  • General information about service vouchers
  • Core concepts in OmaVaana
  • Login to OmaVaana
  • Managing your personal account
  • Select language
  • Navigation in OmaVaana
  • Terms of service
  • Checking service voucher balance (for citizens)
• Municipality's OmaVaana
  • Roles for municipal users
  • Managing service vouchers
    • Creating a service voucher type
    • Issuing a service voucher
    • Renewing a service voucher
    • Browsing service vouchers
    • Redeeming service voucher balance and invalidating service vouchers
    • Reminder about expiring balances on service vouchers
    • Issuing service vouchers retroactively
  • Managing service providers
    • Approve venue price list
  • Managing the balance of municipal accounts
    • Ordering balance
    • Tracking balance
    • Reminder to order balance
    • Viewing balance order history
  • Reviewing municipality's event history
    • Reviewing account transactions
    • Reviewing voucher transactions
    • Reviewing municipality's bill archive
  • Managing municipality's information
    • Editing municipality's account information
    • Managing municipal users
• Service provider's OmaVaana
  • Service providers user roles
  • Debit management
    • Debiting service vouchers
    • Mass debiting service vouchers
    • Correcting incorrect debiting
    • Customer's service voucher cannot be charged
  • Viewing transactions
    • Viewing the transaction history
    • Viewing settlements
    • Viewing the bill archive
  • Managing service provider information
    • Registering as a service provider
    • Defining the venue price list
    • Editing venue information
    • User management
  • Registering as a new user
  • Adding a new venue